Support / Routin

Welcome to Routin Support

What is Routin?

Routin is a route planning app. It is quite useful for drivers who should visit many addresses daily. By using Routin, you can sort the stops (locations) optimally and finish your jobs in a shorter time.

How do I create my first route?

1. Create a route

Click the Routes button at the bottom of the screen. Click the + button in the bottom right. Type the name of your route, select the date and press the save button. The route screen will open automatically so that you can add the stops.

2. Add hundreds of stops

Go to the new stop screen by clicking the + button in the bottom right of the Route screen. In the address field, type the address you are looking for, and choose the most suitable address from the listed results. The selected address will be displayed on the map. If you like, you can name the stop for later use. When you finish entering the information and press the Save and Add New button, your stop is saved and the screen opens again for the new stop recording. When you have finished adding your stops, you can return to the Route screen by clicking the Save button.

3. Plan your route

Open your route and click the Optimize button on the list screen. Select the starting and ending stops or let Routin select the ending stop for you. Then click the Run button.Your stops are sorted by the artificial intelligence supported routing algorithm.

4. View your route on the map

View your route on map by clicking the map section, above the route screen. If you click the preview button, you can preview your route on the map provider of your choice(Google, or Yandex, if any of them are available on your device). This option is available for the first 25 stops of your route.

5. Apply your plan

Follow your route by pressing the navigation button at the bottom or the navigation buttons on each stop.Complete the process related to the stop with the ok or cancel button. Completed stops are added to the Done list

After clicking a navigation button a notification will appear above the screen. When you reach your stop and complete your visit, if you click the Done on the notification,. you will be automatically directed to the next stop on the route.

6. Save and share your travel details

Take notes and add photos about your visit by clicking the attach button at the bottom left of the stop.You can share notes and pictures by pressing the share button that appears at the top of the screen.

Do I have to pay to use the app?

You can continue to use the app by watching video ads without paying, you earn credits when you watch ads. Credits are used for transactions within the app, if you dont want to watch ads, you can buy credits or subscribe to the app.

How to add a new stop by clicking on the map?

  • Go to 'Routes' section.

  • Select or create a route.

  • Click on the map tab above the screen.

  • Press and hold the desired location on the map.

  • The address and coordinates of the location you marked are determined when you press the “Add” button, the address and location information are copied to the new stop.

  • Fill the desired fields and save.

How to upload large number of stops at once?

You can upload multiple stops to the application at once using the Import stops button on the home screen. You can use files in KML, GPX , CSV or Excel format for upload. CSV is a comma-seperated values file format, which can be edited using spreadsheet software like Excel. File upload process steps are the same for Excel files and CSV format.

1. Get the sample Excel file

Please go to home screen and click Import Stops. Then select Excel and Send the example file to your computer.

2. Add your addresses to the Excel file

You can open the file using one of the spreadsheet software like Excel. Add your addresses to file as shown in example rows. Latitude and Longitude fields are are required. If you don’t have these values, keep the fields empty (Dont worry, you will have chance to fill the Latitude and Longitude fields using Routin in step 4)

3. Import the file to your mobile device

Send the file back to your mobile device. Use Import Stops button at home screen to upload the excel file.

You can use whatsapp to send the excel file back to your mobile file. When you click the excel file on whatsapp, Routin will be one of the suggested apps to open the file. Please select Routin. This will automatically start uploading process of the file to Routin.

4. Select and validate locations for the stops which has no latitude and longitude (requires subscription)

If you have empty Latitude and Longitude fields while importing the stops, Routin will copy the address of the stop to the address search field. Select one of the addresses listed to validate the address. This step will fill the Latitude and Longitude fields of the stop. When you select the address, next stop without coordinates will be copied to the address search field. You must repeat the same validation process for all stops with no coordinates.

How do I add information other than addresses and names to the stops?

While creating a new stop or looking at the information of an existing stop, you can add more data (photo, note, city, phone number etc.) about the stop by clicking the Detail button.

On this screen, you can copy the information such as phone number and address of the contacts on your device to the stop. Just click the guide button located under the photo area and select the contact.

You can search for addresses by reading from image. Please follow the steps below:

-Take a photo of the address text you want to read.

-Crop the photo with only the address left

-Make corrections to the text read and save

How do I add previously visited stops to a new route?

Stops that are added to a route are also automatically added to the Address Book. (Don’t worry, if you like,you can delete them anytime) You can use two methods to add the stops from the Address Book

1. Go to the Route you want to add the stops to. Then click the + button.

- Select Add from Address Book (list view) All the stops in the Address Book will be displayed in a list. Select stops using the check box on the right. Then click “Add to Route”. Stops are automatically added to the route


-Select Add from Address Book (map view) All the stops in the Address Book will be displayed on a map. You can click and add the desired ones.

2. Go to Address Book. Select stops using the check box on the right. Then click “Add to Route”. In the screen that opens, you can choose from existing routes or create a new route. Stops are automatically added to the route you have chosen/created.

How can I access the notes I added to a stop during my previous visits?

Go to Address Book. Click the pencil icon on a stop. Then click the green “Past Visits” button on the bottom left. Past visits to that stop are listed. If you click the attach button on top of a visit, you can access the related notes and pictures. If you want, you can share notes and pictures by pressing the share button at the top of the screen.

How can I share my route?

You can share the route with another user. Open the routes screen of the app, click on the three-dot menu of the route you want to share, click the share with another user option, create the link and send it to the user you want. Another user can click on the link and receive the route you shared.

How can I reach the summary report on my visits?

You can access the summary report on your routes by clicking the Report button in the Home menu. If you click on a route , you can access details of the route.

How to create a route that goes through multiple countries?

You must first select a starting country and create a route with that country. Then you can add stops from other countries.

To add a stop from other countries, click the Details button on the New stop screen and change the Country Then find the desired address and save it.

Or go to the Map screen on a route and long press on a location in another country and create a new stop.

Optimization and other steps are performed.

It may not be possible to create a multi-country route in some cases:
  • If you create routes with countries from different continents,

  • If there is no way to drive between countries,

  • If the mapping data of the countries are located in different servers,

How to report incorrect location

You can help us improve map data. If you cannot find an address you are looking for or think its location is incorrect, please let us know.

How to change default message template?

How to change default note template?

How to create pdf report for route?

How to manually reorder stops on your route?



How to fix route finding issues for Google Maps?

The issue is relevant to the Google Maps app. This problem occurs very rarely for some users. It usually occurs on devices where dual cellular lines are active. We are trying to understand why the problem occurs.

Could you try again with changing some settings below?

  • 1- Disable Wifi-only mode (if enabled) in Google Maps. Open Google Maps, click profile icon, click to settings menu, disable wifi only option.

  • 2- Disable power saving mode (if enabled).

  • 3- Enable some settings for Google Maps. Please open the settings app on your device. Then click to apps menu, click to Google Maps. Enable following options below. If you do not see some options below, click the mobile data menu.

    • a- Enable background data option

    • b- Enable unrestricted data usage option

    • c- Enable data usage while data saver is on

  • 4 - Restart your device. Try again to use Navigation and let us know about the result.

How can I cancel my subscription?

If you want to cancel your subscription, you can cancel your subscription using one of the three options below:

A- To reach the cancellation screen via the application:

  • Enter the subscriptions and credits screen.
  • Click on the 3-dot menu next to the text 'Monthly starter plan'.
  • Click on the 'Subscription management' option.
  • You can perform the cancellation process from the screen that opens.

B- To reach the cancellation screen via Google Play:

  • Open the Google Play app.
  • Click on the profile icon in the upper right.
  • Click on the Payments and subscriptions menu, then click on the Subscriptions menu.
  • Click on the Routin application, then click on the cancel button.

C- To reach the cancellation screen via App Store:

  • Open the iPhone Settings app.
  • Click your name.
  • Click Subscriptions.
  • Click the app name.
  • Click Cancel Subscription. You might need to scroll down to find the Cancel Subscription button. If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.

How to use Dynamic Island and Live Activity on iOS devices?

How to use track my location feature?

How to enable and disable fast address input mode?

How to add an address with voice input?



What is the Package ID (insertion number)?

Activate package ID

Activate the 'Show package ID of the stop on the route screen' option from the application's settings screen.

What does the package ID do ?

The package ID is generated by the system as an add number for each stop you add to the route and isassociated with your stop. Even if your stop number changes after optimization, your package ID remains the same. You can find your packages more easily when you deliver them by writing this package ID on your packages when loading them into the vehicle.

Sorting by package ID

After optimization, you can sort by the number added to the route if you want.

There are two ways to do this:
  • You can click the sort icon next to the stops label.

  • You can click on the 3-dot menu at the top right of the route screen and click on the 'Sort by insertion order' menu.

In this case, you can change the sorting to 'Sorted by insertion order' and see the entry number and number at the same time. You can then return to optimization by clicking the close button.

Why should you subscribe?

You can use the application without a credit system with a monthly subscription. No credit is consumed for any process.

You will be automatically charged the specified amount each month with the payment method you chose when you become a subscriber of the application. You don't have to keep track of credits and make manual payments every time. You can cancel this subscription at any time if you wish. If you have a previous credit, these credits are preserved and if you cancel your subscription, you can return to the credit system and continue to use your credits.

What are the benefits of subscription?
  • You can use all the features of the system without the need for credit.

  • When optimizing your route and starting the navigation application, you can choose between walking, cycling, motorcycle or car.

  • When optimizing your route, you can choose whether to use ferries, toll roads or highways.

  • You can use the options to hide the completed or canceled stops from the map on the route screen.

  • You can optimize your route with time windows constraints (by the opening and closing times)

  • You can set maximum working hours while you optimize the route.

  • You can see the estimated arrival times for each stop and total duration of the route.

  • You can use the cloud backup and restore option.

  • You can use recalculate option after the sorting stops manually.

  • You can see the address book in the map view.

  • You can share the route with its photos.

  • You can enable the track my location feature.

In addition, many of the new features to be added will be available for monthly subscribers, so you will be able to automatically use the features that will be added from now on.

How to subscribe to the app?

Please click the Credits and Subscription button from the home screen of the app. Then click the subscribe button, click to Monthly Starter Plan, and make payment.

We use Google and Apple payment systems depending on your device. If you are trying to purchase with your credit card, make sure that your card is open for online shopping.

How to join the beta program of the app on Google Play Store?

  • Open Google Play Store

  • Search the Routin app and click it

  • Scroll screen to the Join Beta section

  • Click the Join button and install the new beta version of the app.